Head of CRM Systems
Twelve great years and counting! I joined TFG back in 2005 and can’t believe how quickly the time has flown.
I was recruited into TFG Infotec as a Mainframe Developer supporting the Financial Services business and I have had the privilege of growing my career over the past 12 years. I have fulfilled numerous roles ranging from software development to relationship management and now leadership.
TFG is well renowned for its supportive culture allowing an employee to balance their working career with their personal life. They are an employer of conscience and care for individuals as you aren’t regarded as a mere number and each voice is heard.
TFG Infotec is the strategic IT division for TFG and supports the organisation by continuously driving innovation and delivering agile solutions to remain competitive in an ever changing market space. The TFG passion is Customer Obsession, coupled with this, TFG Infotec truly values employees by constantly driving growth and development of their staff. They fully appreciate that happy staff results in happy customers.
Infrastructure provides the core ICT systems that run TFG’s critical business applications across all trading and service divisions. These core systems rely on industry leading hardware and software solutions, to achieve the relevant levels of performance, agility and availability. In order to support the underlying technologies our technical resources are constantly developed and trained in leading edge technologies such as server operating systems (Microsoft Windows & IBM AIX), database management systems (Oracle & Microsoft SQL Server), application performance management (Dynatrace), virtualization (VMWare & IBM PowerVM), network (Cisco), storage (IBM SAN & Microsoft Storisimple) and telephony technologies (Aspect UIP & Cisco).
TFG Infotec’s Test teams plan, prepare and execute test strategies to evaluate solution quality, mitigate risk and to ensure customer/user satisfaction. Working closely with the project team, the testers play a vital role in delivering a solution that is fit for purpose, on time and within budget. TFG aligns with the International Software Testing Qualifications Board (ISTQB) and leverages manual and automated testing frameworks to drive quality into the world class ICT business solutions developed. TFG Infotec testers are qualified and professional individuals that have an eye for detail and enjoy a challenge.
TFG Infotec’s Development teams are responsible for ensuring the right systems and solutions are in place to support TFG’s business strategies.
The Development teams offer a full range of services and solutions to all TFG brands and internal divisions that span the full software development lifecycle including; Business Analysis, Development/Coding, Integration, Business Intelligence & Analytics, QA/Testing, Support & Operations, and Project Management.
We want to build & manage solutions that are a perfect fit for our business, and we're looking for talented & innovative people to help us do just that. We use a wide range of technologies (C#, Oracle Commerce and E-Business Suite, JDA, Manhattan, Tableau, SAP Finance to name a few), so whatever your specialty consider TFG Infotec for the next step in your career!
The Project Management Office (PMO) champions’ consistent and sound project management, business analysis and learning & change practices to fully support the TFG change agenda. The aim is to enable projects and programs to deliver the benefits defined in their business case. The PMO provides an enterprise-wide approach to identify, prioritise, and successfully execute a technology portfolio of initiatives and projects that are aligned with the organisations’ strategic goals. It does so through its key capability areas viz. project management, business analysis, learning facilitation & change management.
By leveraging industry best practices across the key capabilities, the PMO team works to provide the organisation with the project management and business analysis skills required to identify, interpret and convert business needs into innovative solutions, supported by professional learning interventions as well as a robust People Change Framework. The PMO team is responsible for establishing and implementing best practices for the benefit of TFG in a way that encourages collaboration, standardisation, appropriate assignment of resources and overall improvement, thereby facilitating business decisions for optimal business results.
The Client Services Department is the forefront of TFG Infotec’s services to TFG through the following capabilities: Project Management Office (PMO), Service Management Center (SMC) and Business Relationship Management (BRM).
The PMO ensures delivery of new TFG wide initiatives working with the solution development teams by applying appropriate governance and change practices. The SMC enables TFG Head Office and Stores employees’ to consume workplace business services and provides on-going operational support through different channels and technologies aligned to ITIL. Being the frontline of a technical division in TFG, means we take the Business/IT convergence to heart, and we achieve this through the Business Relationship Management competence.
Client Services as a whole, strives to deliver business value and service that is innovative, secure and aligned to industry leading practice in everything we do.
Information security is a set of strategies for managing the processes, tools and policies necessary to prevent, detect, document and counter threats to digital and non-digital information. Infosec responsibilities include establishing a set of business processes that will protect the confidentiality, integrity and availability of information assets regardless of the format or whether the information is in transit, is being processed or is at rest in storage. An Information security practitioner requires a good grounding in international best practices for Infosec and audit governance as well as General IT governance – ISO27001, ISO 27002, ITIL and COBIT.
Enterprise architecture drives ideation and innovation and provides overall direction and guidance in the definition of an enterprise’s current and future architecture. An enterprise architect is typically certified in an EA framework such as TOGAF and requires experience in and solid knowledge of General IT Governance such as COBIT and ITIL. Certification in Security+ as well as Cloud Essentials is becoming more and more necessary. Responsibilities of an enterprise architect include developing strategies, roadmaps, principles, standards and best practices that align with business objectives.